How do I contact The Apartments at the Arboretum staff?
Phone: 919-677-0565
Fax: 919-677-0667
Email: arboretum@crosland.com
Snail Mail: 3000 Renaissance Park Place
Cary, NC 27513
Emergency Maintenance: 919-677-0565
What are the leasing office hours?
Monday – Friday: 10 am to 7 pm
Saturday: 10 am to 5 pm
Sunday: 12 pm to 5 pm
How do I apply for an apartment?
You may apply for an apartment by completing an application available at our leasing office, or please click here for our online application.
What are the leasing requirements?
Our leasing requirements included a completed and approved rental application, an application fee of $75 per lease holder ($45 per occupant over 18), a security deposit of $200, and proof of income or financial means.
What are the age requirements?
All lease holders must be 21 years of age or older. Residents under the age of 21 may reside at our community with a parent or legal guardian.
Is there a waiting list I may join?
Yes. a waiting list is offered year round. The benefit of our waiting list is our leasing staff will monitor availability for your time frame and contact you once an address is available. Additionally, rental rates are honored for six months.
What utilities are the responsibility of the residents?
The residents of The Apartments at the Arboretum are responsible for power through Progress Energy, water (with sewer, trash, and storm water) through ISTA (this utility bill will be set up for you by our office), cable or satellite television, telephone, and internet. Please click here to begin setting up utility service.
What are the average costs of utilities?
The power utility bill can be as low as $50 per month and up to $150 per month depending on the size of the apartment and personal usage. The water utility bill averages $30 to $70 depending upon the number of individuals in the apartment home as well as the time of the year. The Town of Cary has summer rates and winter rates. For television, telephone, and internet rates, please refer to pricing offered by the various service providers and the various packages they have available.
Is Renter’s Insurance required for all residents?
Yes, all residents at The Apartments at the Arboretum are required to have a Renter’s Insurance policy. Our only requirement is $100,000 minimum of general liability coverage. Residents may choose the insurance company and policy limits that are most appropriate for each situation, providing the minimum limit is satisfied. Please inform the insurance provider to have The Residences at the Arboretum listed on the policy as an “additional insured” or “interested party”. For more information on renter's insurance, see our Moving Checklist page.
Is my pet welcome in the apartment?
Yes, your pet cat and/or dog are welcome at The Apartments at the Arboretum. Pets of any size are welcome; however, we do restrict aggressive breeds (as well as mixed breeds that include any parts of a breed we deem aggressive). A $300 non-refundable pet fee and $15 per month pet rent are required to have a pet in your home.
